 | Your Proform Card is good for a one-time purchase.This means you can browse the site any time for the items you want to buy, but when you are ready you must order all your gear at the same time. Once you complete your order, you may use your ID and PIN to check your order status, but you can't make additional purchases. |
Has my order shipped?
You will receive a shipping confirmation notice via email when your order has left the warehouse. Please make sure that both your email and shipping addresses are accurate and you are present to receive your product. Burton cannot not ship to PO Boxes or APO's. Burton is not responsible for lost or stolen packages. Proform Deliveries may take up to 4-6 weeks but should ship much sooner. Please contact customer service at info@burton.com or by calling 1-888-349-3382 with any questions.
How can I track my order?
You will receive a shipping confirmation notice via email when your order has left the warehouse. It will contain information to track your order. Burton does not require a signature to release packages. Please be present to receive the goods. We recommend shipping to a shop or another place of business.
There is a problem with my shipment, what should I do?
Please contact customer service at info@burton.com or by calling 1-888-349-3382.
My order never arrived.
If you experience any problems with your order please contact customer service at info@burton.com or by calling 1-888-349-3382.
How can I get a copy of my invoice?
A copy of your invoice can be obtained by contacting our customer service department at info@burton.com or by calling 1-888-349-3382.
Return Policy
You may return your unused product for a full refund within 30 days of purchase date. You can expect a refund to your credit card 7 to 14 days of our receving your return. Customers are responsible for shipping costs unless the product is defective or an error has occurred when filling the order. Please be sure to follow the instructions on the returns form when sending items back, so we can process the return quickly. We do not offer direct exchanges. If you wish to exchange product you will need to return the undesired product for a full refund and call the proform line at 1-888-349-3382 to purchase your new product.
I lost my returns form, can I print another one?
Click here to print a new form. (You will need Adobe Acrobat reader to view the form).
| Shipping rates | ||
| Order Total | Ground | Air |
| 0- 49 | $5 | $10 |
| 50-199 | $10 | $20 |
| 200-399 | $15 | $30 |
| 400-649 | $20 | $40 |
| 650-999 | $30 | $60 |
| 1000 + | $40 | $80 |
| *Did you order a board? Add $5 for additional handling. | ||
When will my order ship?
Most orders ship within two days of receving your order. You will receive a shipping confirmation email once the order has shipped from the warehouse.
Timing of billing
Your credit card will only be charged once your order has shipped. Most orders ship within two days of receving your order. You will receive a shipping confirmation email once the order has shipped from the warehouse.
Do I have to pay sales tax?
Only residents in CA, CT, FL, IL, OH, MA, NY, VT and WA are required to pay sales tax.
Accepted forms of payment
We accept all major credit cards: Visa, Mastercard, American Express and Discover.
If I order the wrong size can I return the item?
Yes, you may return your unused product for a full refund within 30 days of purchase date. You can expect a refund to your credit card 7 to 14 days of our receving your return. Customers are responsible for shipping costs unless the product is defective or an error has occurred when filling the order. Please be sure to follow the instructions on the returns form when sending items back, it will enable us to process the return quickly. We do not offer direct exchanges. If you wish you exchange product you will need to return the undesired product for a full refund and call the proform line at 1-888-349-3382 to purchase your new product.
Can I return an item that have used?
Sorry, only products in new unused condition will be accepted for returns. See return policy.
Is your site secure?
We promise to protect your personal information. Any page at burton.com that asks you for personal information is highly secure. Our secure servers protect your information using advanced encryption and firewall technology throughout the ordering process. Most browsers will show a lock icon in the bottom status bar on secure pages. Look for this icon on any web page that asks for your personal information. To further ensure your security, we use state-of-the-art SSL (Secure Sockets Layer) encryption to protect your personal information from unauthorized use.
Privacy Information
As the name implies, this is the Privacy & Security section. We have created this Privacy Statement to let you know that we take your privacy seriously. We want you to know about how we gather information on this website, and what we do with it.
Information We Collect
Occasionally, we may send you free stuff in the mail. We also ask for your e-mail address, which we may use from time to time to contact you regarding information you have requested.
What Happens to the Information We Collect
Any information you give us stays strictly in-house, and with Authorized Dealers. We don't share the info with outside sources. We maintain strict security over the information you give us, and use this information only for the purposes listed below:
Your Consent
By using our website and providing the information requested, you agree that we may collect and use this information. If we change our privacy policy, we will post the changes on this page so you are informed about what information we collect, how we use it, and under what circumstances we disclose it.
Children's Privacy
We are committed to protecting the online privacy of children. In accordance with the Children's Online Privacy Protection Act, we will not knowingly collect any information from children under the age of 13.
COPYRIGHT 2003, BURTON SNOWBOARDS, ALL RIGHTS RESERVED.
All products are covered one year from the date of purchase for defects in workmanship and materials. Gravis shoes and Analog streetwear are covered for six months from date of purchase for defects in workmanship and materials. In the event you need to send an item in for a product service issue, please call our Rider Service line at 1-800-881-3138 to get a return authorization number. Rider Service hours: Mar-Sept 8-6 EST Oct-Feb 8-9 EST.
